Your organization will create your Sweaty Pursuits account on your behalf. Once created, you will receive an activation email with a link you can click on to begin the activation process.
Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.
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Your organization will create your Sweaty Pursuits account on your behalf. Once created, you will receive an activation email with a link you can click on to begin the activation process.
If you're unable to access your Pay Portal and are receiving an "Error 104" message, use this link to obtain your IP address then contact us for assistance.
If you are unable to update your information, please contact lululemon athletica directly.
Note: Passwords must contain 6-15 characters and cannot be reused.
NOTE: You may be required to complete an additional authentication step to verify your identity. If prompted, choose one of the options and follow the on-screen instructions.
There could be two possible reasons why your card was declined:
Contactless payments use short-range wireless technology to securely complete payments between contactless cards and contactless-enabled checkout terminals. It’s a fast, easy, and secure way to pay for goods and services.
A contactless card is a chip card that has a near-field communication (NFC) antenna which enables close-range payments.
When you tap your contactless card at the contactless-enabled checkout terminal, your payment is sent for authorization.
A simple tap of your card is all it takes to pay at checkout!
How do I know if my card is contactless?
If you see the contactless symbol on your card, it means the card comes with contactless technology.
Which cards are related to this service?
All mySweatyPursuits prepaid Mastercards issued by Transact Payments Limited.
How do I use my contactless card?
You do not need to swipe or insert your contactless card into the POS terminal when paying. To make a purchase, simply tap the card on the payment reader at the checkout of participating retail locations. A beep will indicate that your card has been detected and a payment is being authorized.
Where can I make contactless payments?
Anywhere you see the contactless symbol at checkout, you can tap to pay. This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more.
If you don't see the symbol, your contactless-enabled card can still be used by inserting or swiping it at checkout.
How does contactless technology benefit me?
It’s faster, easier, and more secure than other payment methods:
What happens if I try to make a contactless payment for more than the contactless limit?
You will be asked to make a chip and PIN transaction for additional security.
How close does the "tap" have to be to the checkout reader?
When you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal. Please note that if you have more than one contactless card in your wallet, you should remove the card you would like to pay with rather than tapping your wallet against the reader.
How will purchases appear on my transaction history?
Purchases made with your contactless card will be displayed on your transaction history just like any other purchase.
Are there any fees for paying with my contactless card?
No, there are no additional fees.
Mobile wallet apps allow you to securely store payment information like credit, debit, and prepaid card numbers on your mobile device.
Tokenization is a data security feature that replaces your real card number with an anonymous account “token” at the point of sale. When you make a purchase, the merchant uses this token – not your card number – to verify and process your payment.
Together, a mobile wallet with tokenization technology gives you a fast, safe, and convenient alternative to using your physical/virtual card when paying for your in-person or online group fitness classes!
Are mobile wallets safe to use?
Yes. In fact, mobile wallets are more secure than physical cards. Using a mobile wallet reduces the risk of fraud by allowing you to take advantage of your device’s password and biometric authentication features like fingerprint and iris scanners. Tokenization provides the additional benefit of masking your card number so that even the merchant you’re paying is not able to see it.
Which cards are eligible?
USD prepaid cards issued by MetaBank or Bancorp.
How do I keep my device and card details secure?
What’s the difference between Samsung Pay & Google Pay?
Google Pay uses Near Field Communication (NFC) technology to make contactless payments using your mobile device. This “tap to pay” service is limited to merchants with NFC-enabled payment terminals. In order to accept Google Pay for in-studio purchases, merchants may be required to upgrade their payment terminals to accept devices with NFC capabilities.
Samsung Pay takes advantage of both NFC and Magnetic Secure Transmission (MST) technology. MST allows you to use the mobile wallet’s “tap to pay” functionality at almost any payment terminal in the world that accepts debit or credit cards.
How will mobile wallet transactions appear on my card statement?
All purchases processed on a mobile wallet will appear on your Pay Portal transaction history just like any other point-of-sale transaction.
How do I return an item purchased using a mobile wallet?
You'll need your studio receipt, just like you would for any other purchase. If the merchant asks you to swipe or provide the original payment method so they can process a refund, simply hold the back of your phone up against the contactless payment terminal.
Can I use my mobile wallet to pay in-studio internationally?
Yes. You can use your mobile wallet internationally almost anywhere contactless payments are accepted. Foreign exchange or other fees may apply. Please see your Cardholder Agreement for details.
I was sent a One-Time Passcode (OTP) when registering my card on a mobile wallet. What is this and why is it required?
To verify your identity and keep your card details secure, a one-time passcode is sent to you by text message when registering a payment method on your device. You will be prompted to enter this code during the registration process.
How do I learn more about Samsung Pay?
For more information, click here.
How do I learn more about Google Pay?
For more information, click here.
Please refer to the Telephone and Email tabs at the top of the page for support hours and contact information.
You can also log in to your Pay Portal and live-chat with a customer support representative.
Live customer service representatives are available for support:
English and Spanish: Monday - Friday 06:00 - 22:00, Saturday & Sunday 08:00 - 17:00*
French and Mandarin Chinese: Monday - Friday 08:00 – 17:00*
Email Support
Please login to MySweatyPursuits and click on Support/Contact, in order to verify your identity and ensure a fast response. If you are locked out of an account, have forgotten your password or need assistance with your account activation, please email us at support@mysweatypursuits.com or use the form below. Please include your Employee ID, Ambassador ID or the email address used when you signed up with your company, in all correspondence.
If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.