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We have updated the Terms and Conditions and the Licensing and Complaints information applicable to this Pay Portal. To review the new Terms and Conditions, please click here. Changes to Licenses and Complaints may be viewed here.

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Overview

How do I activate my account?

Your organization will create your Sweaty Pursuits account on your behalf. Once created, you will receive an activation email with a link you can click on to begin the activation process.

How do I log in to the MySweatyPursuits?

To log in to the Pay Portal:

  1. Enter your Login ID and Password in the Login screen.
  2. Click on Sign In.
What else can I do on the Sweaty Pursuits website apart from activating my card?
You can check your balance, see all you prior transactions, and report a lost or stolen card by initiating a chat session with one of our agents.
How do I change my profile information?

To change your profile information:

  1. Click on Settings on the menu.
  2. Click on Profile.
  3. Make the desired changes to your information.
  4. Click on Save.
If you are unable to update your information, please contact your company directly.
How do I change my account password?

To change your password:

  1. Log in to your account
  2. Click Settings
  3. Click Password
  4. Enter your existing password
  5. Enter your new password
  6. Re-enter your new password
  7. Click Update Password

Please note: Passwords must contain 6-15 characters and cannot be reused.

If you have forgotten your password, you may reset it by clicking on Forgot Password on the homepage.
What should I do if I forgot my password?

If you have forgotten your password, you may reset it by following these steps:

  1. Click on Forgot Your Password? or Resend Activation Email.
  2. Enter your email address registered with the Pay Portal.
  3. Wait for a password reset email.
  4. Click on the password reset link in the email.
  5. Enter the answers to your security questions (answers are case sensitive).
  6. Enter a new password you have not previously used.
  7. Confirm the new password.
  8. Click on Submit.

mySweatyPursuits Prepaid Card

How do I get a prepaid card?
You will have access to a virtual card in the pay portal, which you can use immediately for online payments. If you wish to have a physical card, you can request one in your pay portal, and it should arrive in 7 – 10 business days.
Can my card be in my preferred name, rather than my legal name?
Unfortunately not. This is a limitation applied by our issuing banks. They require legal names that are registered with government documentation. As some of these cards may encounter ID verification requests or be put under investigation for certain reasons, employees may be asked for official documentation that matches the card profile.
Where can I go with this card?
  • Group fitness classes of all kinds (e.g. yoga, spin, barre, circuit, Pilates, TRX) are covered, as well as group meditation classes.
  • You cannot use this for personal training (incl. yoga teacher training), gear/equipment purchase or rentals (mats, shoes etc.), food, water, supplements, nutrition services, membership initiation fees, gym memberships, activities or sports (tennis, rock climbing, golfing, running, skiing, swimming, etc.), lessons, team sports/leagues, coaching, race fees, adventure experiences, workshops, massages, float, physio etc.
How do I sign into a class with my Sweaty Pursuits card?
  • Sign in and/or reserve your spot the same way you always have and when it’s time to pay, swipe your card instead of using the sign in sheet.
  • If the studio has ‘auto payment’ set up, you can tie your Sweaty Pursuits card to your account with them.
  • If you have left your card at home, you’ll need to go home and get it. Please remember to always use your card. If you have not yet received your card, remember that any out-of-pocket reimbursements count towards your monthly max, so you must leave that payout amount unspent on your card at the end of that month.
My card was declined, or the merchant does not accept my card, what do I do?

There could be two possible reasons why your card was declined:

  1. Not enough funds left on the card to pay for the class
  2. The organization has a merchant code that is not fitness related.
If the card is declined at a place that you think should be eligible, email sweatypursuits@lululemon.com with the transaction details, date, time and studio name, for further investigation into the matter.
What should I do if I lose my card?
If your card is lost or stolen, please immediately call and report it to the number shown here, any time of the day or week. Our agents can then assist you by cancelling the card and issuing a new one for you.
Does my balance carry over to the next month?
Your card will be wiped and reloaded on the 1st of each month. Unused balances do not carry forward.
It’s the 1st of the month and my card wasn’t reloaded, what do I do?
Login to your sweaty pursuits account and check to see if your account requires verification (this is a VISA and Mastercard fraud-prevention process that occurs after a certain value has been loaded to your card). If it does, click on the orange Verify button, and upload:
  • A valid government-issued picture ID in color (passport, ID, driver’s license); and
  • A proof of address under your name and current address issued in the last three months.
Once received, the compliance team will review the documents and, if approved, the funds will be released within 24-48 hours. If your account does not require verification, please email sweatypursuits@lululemon.com for further investigation.
Can I use this card when I travel?
Yes, you can use your card in any country where prepaid Visa and Mastercards are accepted. The exchange will be calculated into your home currency and the total amount will show when you look at your transactions on the Sweaty Pursuits pay portal. This may impact the number of classes you can take during the month depending on the cost of the class and exchange rates.
What is the Mastercard 3D Secure/Identity Check Program?
Please click here for details on the Mastercard 3D Secure/Identity Check Program
What are contactless payments?

Contactless payments use short-range wireless technology to securely complete payments between contactless cards and contactless-enabled checkout terminals. It’s a fast, easy, and secure way to pay for goods and services.

A contactless card is a chip card that has a near-field communication (NFC) antenna which enables close-range payments.

When you tap your contactless card at the contactless-enabled checkout terminal, your payment is sent for authorization.

A simple tap of your card is all it takes to pay at checkout!

How do I know if my card is contactless?

If you see the contactless symbol on your card, it means the card comes with contactless technology.

Which cards are related to this service?

All mySweatyPursuits prepaid Mastercards issued by Transact Payments Limited.

How do I use my contactless card?

You do not need to swipe or insert your contactless card into the POS terminal when paying. To make a purchase, simply tap the card on the payment reader at the checkout of participating retail locations. A beep will indicate that your card has been detected and a payment is being authorized.

Where can I make contactless payments?

Anywhere you see the contactless symbol at checkout, you can tap to pay. This includes fast food restaurants, gas stations, convenience stores, pharmacies, stadiums and more.

If you don't see the symbol, your contactless-enabled card can still be used by inserting or swiping it at checkout.

How does contactless technology benefit me?

It’s faster, easier, and more secure than other payment methods:

  • You don’t have to enter your PIN for payments of €50 and under, or at unattended car parks and transport terminals. However, you will be prompted to enter your PIN on your fifth consecutive contactless transaction or when the cumulative amount spent reaches €150.
  • You’re in control because your card never leaves your hand when you make a payment.
  • Your contactless card is always on and ready to use.

What happens if I try to make a contactless payment for more than the contactless limit?

You will be asked to make a chip and PIN transaction for additional security.

How close does the "tap" have to be to the checkout reader?

When you tap your card/device at checkout, it must be within an inch or two of the contactless symbol on the terminal. Please note that if you have more than one contactless card in your wallet, you should remove the card you would like to pay with rather than tapping your wallet against the reader.

How will purchases appear on my transaction history?

Purchases made with your contactless card will be displayed on your transaction history just like any other purchase.

Are there any fees for paying with my contactless card?

No, there are no additional fees.

Customer Support

How do I contact Customer Support?

For complete and up-to-date contact information, please log into your account to chat with us or send us an email.

Live customer service representatives are available for support:

English and Spanish: Monday - Friday 06:00 - 22:00, Saturday & Sunday 08:00 - 17:00*
French and Mandarin Chinese: Monday - Friday 08:00 – 17:00*

*Please note all the hours mentioned above are in Pacific Time.

  • U.S.A./Canada Toll Free: +1 (877) 426-1917
  • Worldwide: +1 (604) 424-9921
  • UK/EUR: +44-800-756-1307
  • Australia: +61-180-081-3177
  • Singapore: +1-800-852-3057

Email Support

Please make sure you are logged in to MySweatyPursuits so we can verify your identity and ensure a fast response to your inquiry. You can reach us by email at support@mysweatypursuits.com or by using the form below. Include your Employee ID, Ambassador ID and email address used when registering with lululemon athletica in all correspondence.

If your inquiry is in regards to a specific transaction, please provide a detailed description of the transaction you were attempting.